For the Thuasne Group, privacy is particularly important. Our goal is to empower customers to take control over their own life, this includes your digital life. Therefore, we will provide full transparency, in accordance with the GDPR, on the data we collect, how we use it, where it is stored, and how we secure it. If you have any questions regarding our privacy policy, please contact us at: orders@thuasne.co.uk
Data policy
In order to provide our services, we need to collect data. This data is stored on our servers or servers from our service providers. In this document we provide transparency about the data we collect via the platform and how we use it to provide our services.
Personal & company data
In order to provide our services, we collect the following data:
- Business email address
- Business phone number
- Billing address
- Shipping address
- Full name
- Function title in the company
This data is collected to make a profile of the company and its employees and is stored for the following reasons:
- To offer access to the platform
- To customise our website to your profile
- To send personalised messages and offers, both from the platform and via other channels
- To improve our products and services
- To contact you for sales, marketing, and support activities
Purposes:
Depending on the business relationship we have with you and/or the company you are working for, we collect and use your data for the following purposes:
- Conduct our business relationship with you or the company/organisation you are working for, (including sales contracts conclusion, customer relationship management, …)
- Create a profile of the company and its employees to create user accounts, recommend products and provide service. We can use this data to contact you in order to provide our services.
Legal Basis :
The processing of your personal data for the above purposes is necessary for the performance of a contract (to be) concluded between you and us (Art. 6.1 b GDPR).
Links to other websites
Our website contains links to other websites both from the Thuasne Group and/or third parties. This privacy policy only governs the use of all content located on this platform partner.thuasne.com. Make sure to read the privacy policy documentation of all external services and websites linked to this website. The Thuasne Group will not be held accountable for privacy protection on any external websites not managed by companies' part of the Thuasne Group.
Storage and processing
All data collected is stored at a server in our ecommerce platform hosted by the Adobe Magento 2 Commerce Cloud (Hosting AWS in France (Paris)) The customer profiles and the personal data is only accessible and handled by companies' part of the Thuasne Group, no data is shared with third parties apart from our service providers.
The data is intended for the authorised services of THUASNE and will be kept for the time strictly necessary to achieve the above-mentioned purposes.
The data is intended for the authorised services of THUASNE and will be kept for the time strictly necessary to achieve the above-mentioned purposes.
Data retention period
The Data will be kept by THUASNE for the duration of the commercial relationship with the Customer and for 5 years as from 31 December of the year during which the commercial relationship has ended in order to respect the applicable limitation period.
You may at any time exercise your rights of access, rectification, opposition, deletion, limitation of processing and portability of Data by writing an e-mail to orders@thuasne.co.uk
Before any data can be deleted all invoices have to be satisfied and the eCommerce account must be closed.
We will need additional information to verify your identity before providing or deleting any personal or company data.
You also have the right to lodge a complaint with our Data Protection Officer (Ben Austen) or the national supervisory authority.
Security
We do utmost to keep your data safe and prevent data breaches or hacks, however, we cannot guarantee to protect your data to all kinds of malicious attacks. By using our service, you agree that we have notified you about this risk and that you agree to use our services at your own risk. In case a data breach happens, we will notify you via the contact details you provided, this could be your email address, phone number, or mailing address.
Cookies
This website is using cookies. A cookie is a small file that is placed by our webserver on your computer. These files are typically used to identify that computer and the user. Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on and websites you visit).
This data is collected by using cookies to:
- Keep you logged in across different sessions
- Optimise the website with the user data
- Save your preference across sessions
_ga
Service: Google
Cookie type: tracking
Expiration date: 24 months
Purpose: Analyze Google analytics cookies. This cookie is used to distinguish unique users by assigning a randomly generated number. Used to calculate visitor, session and campaign data for site analytics reports web traffic.
_gat
Service: Google
Cookie type: tracking
Expiration date: 1 day
Purpose: Analyze Google analytics cookies. This cookie is used to distinguish unique users by assigning a randomly generated number. Used to calculate visitor, session and campaign data for site analytics reports web traffic.
_gid
Service: Google
Cookie type: tracking
Expiration date: 2 days
Purpose: Analyze Google analytics cookies. This cookie is used to distinguish unique users by assigning a randomly generated number. Used to calculate visitor, session and campaign data for site analytics reports web traffic.
connect.sid
Service: thuasne.com
Cookie type: technical
Expiration date: session
Purpose: Allows to keep the session of the connected user.
authorizations
Service: thuasne.com
Cookie type: technical
Expiration date: 12 months
Purpose: Allows to keep the user's choice on the cookies he has approved.
hasConsent
Service: thuasne.com
Cookie type: technical
Expiration date: 12 months
Purpose: Lets us know if the user has already approved cookies.
Cookies can be removed at any time by visiting your web history and removing all data. You can also remove cookies specific to our website via most browsers. You can also prevent cookies from being placed by blocking cookies in your browsers. Since our websites relies on cookies to function, our website will no longer function properly.
We also use third-party cookies set by our partners. These third-party cookies are managed directly by the companies that issue them and must also comply with data protection regulations.
- Audience measurement cookies: to evaluate site traffic (number of visits, pages viewed, shopping cart abandonment, etc.) and improve our performance.
- Advertising cookies: to provide you with advertising content related to your interest in the brand, the products and our company.
Questions and complaints
Customer satisfaction is of the utmost importance for us. If you have any questions or complaints regarding our privacy protection efforts and data storage, please reach out via the following contact details:
E-Mail: orders@thuasne.co.uk
Phone number: +44 1892 481620
Thuasne UK
Unit 4 Orchard Business Centre
North Farm Road
Tunbridge Wells
Kent
TN2 3XF
United Kingdom
Controller and Contact
The controller and responsible entity for processing your personal data is:
Thuasne UK
Unit 4 Orchard Business Centre
North Farm Road
Tunbridge Wells
Kent
TN2 3XF
United Kingdom
